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When it comes to resumes, I have one simple rule: if you can’t prove it, you can’t say it. That means statements like exceptional customer service, outstanding project management skills, and superior communication and leadership are O-U-T. Why? Because unless you won the Exceptional Customer Service Award, it’s just your opinion of your performance. Your resume needs to balance your desire to promote all the amazing qualifications you have with the needs of the employer who is desperately searching through piles of applicants to find the 10 (or so) best to interview out of hundreds of candidates. If you don’t offer proof, you likely won’t make the cut.
Employers want you to demonstrate your abilities, rather than claim them. Here are some suggested alternatives to the usual resume fare: